Support Services

Support services to care for your MFT and B2Bi environments - Bluebird Assure

Your managed file transfer or business to business integration system runs at optimal efficiency when it is first installed but over time performance can degrade for a number of different reasons. Problems can begin to develop that lead to downtime of your system which in turn could lead to missed deadlines, penalties and unhappy customers.

Lack of specialist technical resources in your organisation also means that when something goes wrong, the right skills needed to fix a problem are not at hand.

Even with a software maintenance contract in place to provide fixes to software code, problems with configuration, the network or even the data itself are left exposed.

Bluebird Assure offers a range of support services that will help keep your MFT and B2Bi systems running at optimal performance. It provides more than software maintenance – diagnosis and support across your whole MFT or B2Bi environment. Dedicated, skilled specialists are available on hand – not just to fix problems as they occur but to keep your systems healthy and pre-empt situations that could lead to problems arising in the future.

Types of Support Services

Annual support contracts
Annual support contracts are offered in three tiers of support level starting from a simple break/fix service to a fully managed service.

Bronze Level - A break/fix support service to resolve issues as they happen with response times within an agreed Service Level Agreement.

Silver Level - A preventative maintenance support contract in which the environment is monitored to pre-empt issues arising and keep the system running at optimal efficiency. This includes healthcheck reports and the implementation of service packs, patches and corrective measures if required. Dedicated channels are also provided to report issues which are responded to within an agreed Service Level Agreement.

Gold Level - A fully managed service solution which includes everything in the Silver Level plus the implementation of corrective new tasks, cosmetic improvements and reconfiguration due to legislative or regulatory changes.